KREEDOM CUSTOMER SERVICE
If you are not satisfied with your product for any reason, we will be happy to issue a full product refund up to 45 days after date of receipt, or for an exchange for different product for up to six months. Original shipping fees are nonrefundable and you will be responsible for return shipping costs. Please return the product in the original packaging with tags still attached to:
Fortress Eyewear, Attn: Returns
20541 Pascal Way
Lake Forest, CA 92630
If you need to return product due to manufacturer defect, please see our lifetime warranty information in the tab below. Thank you so much! We appreciate you.
HOW SOON WILL I RECEIVE MY ORDER?
We ship all orders within 2 business days of receipt and ship most orders USPS 1st Class mail which typically takes 2-5 business days depending on your location. If you select USPS Priority Mail during checkout, shipment should take 2-3 business days after shipment.
HOW CAN I TRACK MY ORDER?
We will send you an email confirmation with tracking information to the address provided once your order has shipped.
DOES KREEDOM EYEWEAR OFFER A WARRANTY?
Yes! We offer a lifetime warranty on all of our sunglasses, covering all manufacturer defects. The warranty program does not cover product that is scratched, stolen, lost, dropped, sat on, or any other damages caused by the consumer. Kreedom Eyewear has the sole discretion to determine a manufacturer’s defect.
If you think there is a defective issue with your Kreedom Eyewear, please contact us at warranty@FortressEyewear.com.
Kreedom Goggles are covered by a 2-year warranty against all manufacturer defects. Kreedom does not warranty product damaged by the consumer.
AM I ABLE TO PURCHASE LENSES OR OTHER FRAME PARTS SEPARATELY?
We do not currently offer separate lenses or parts. If you think you have a warranty issue please see our warranty information and contact warranty@FortressEyewear.com.
HOW DO I CLEAN MY KREEDOM SUNGLASSES?
We recommend only using a micro-fiber cloth for cleaning. For extreme dirt, we recommend warm water and a mild detergent, and dry with a micro-fiber cloth.